We have been selling Active Formulas Products since 2008 from our own website. In 2012 we upgraded to the new Shopify ecommerce platform, an early adopter of Shopify, we were very pleased with the platform.
Shopify expanded to offer Shopify Plus to high performing companies and well known brands and quietly and unexpectedly informed many of the small skincare brands including Active Formulas that we could no longer sell our skin care products using Stripe payments (rebranded as Shopify payments)
Some of the ingredients they objected to are: Vitamin C, Vitamin A, Hyaluronic Acid, however, skincare brands using Shopify Plus are permitted to sell products using these ingredients, suggesting a clear removal of competitively priced products to their brands.
A full explanation of how many smaller skin care brands suffered due to these changes is available here.
We are very sorry that our customers have been inconvenienced by these changes, but we are pleased to say that we are no longer solely reliant on US or Canadian companies as our new provider's website servers are based in the UK and Europe using military grade security software for your security.